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Hypeplay's Privacy Policy

The security of your personal information is our top priority. Learn everything about how HypePlay collects, uses, and safeguards your data — all in plain language.

Last Updated: January 2026
SSL Encrypted
Language: English
SSL-Encrypted Data
Never Sold to Third Parties
Secure KYC Process
24/7 Data Protection
Right to Data Deletion
🔐 Security Commitment
Your Data, Your Control

Every piece of information you share with HypePlay is protected with the highest level of security. Here's a quick overview of the core pillars of our Privacy Policy.

Secure Data Storage

All your personal data is stored on encrypted servers. Multi-layered security measures are in place to prevent unauthorized access.

Not Shared with Third Parties

Your personal information is never sold to advertisers or third parties. It is used exclusively to improve our services.

Control Over Your Data

You may view, correct, or request deletion of your personal information at any time.

SSL Encryption

Every transaction and data exchange on the platform is secured with 256-bit SSL encryption.

Transparent Cookie Policy

Every cookie used and its purpose is clearly disclosed. You have the option to disable non-essential cookies.

Marketing Opt-Out

You can opt out of promotional emails or SMS at any time, quickly and easily.

Table of Contents
Last Updated: January 2026 Language: Bengali (bn-BD)
1

Introduction

HypePlay is one of Bangladesh's most trusted online sports gaming platforms. We believe your personal data belongs to you — we are simply its custodians. This Privacy Policy ("Policy") applies to all users of the HypePlay website and mobile platform.

This policy explains what information HypePlay collects, why we collect it, how we use it, and the steps we take to keep your data safe.

By creating an account or continuing to use HypePlay, you agree to this Privacy Policy. Please read it in full before registering.

In Brief: Your information is used solely to provide and improve our services. It is never sold to advertisers or shared with third parties without your consent.

2

What Information We Collect

HypePlay collects user information in several ways. Below is a detailed breakdown across three main categories:

a) Information You Provide Directly:

  • Full name and date of birth (collected at registration)
  • Mobile number and email address
  • National ID or passport details (for KYC verification)
  • Bank or mobile banking account details (for payments)
  • Messages or complaints submitted to customer support

b) Automatically Collected Information:

  • IP address & device information (operating system, browser version)
  • Time spent on each page of the platform
  • Betting history & gaming patterns
  • Login time and location data
  • Data collected through cookies and tracking technologies

c) Information Received from Third Parties:

  • Transaction verification data processed through payment processors
  • Risk assessment data from fraud detection services
  • Confirmation received from age verification services

HypePlay only collects the information that is necessary. No unnecessary or excessive data is ever requested, and the reason for each piece of information collected is always made clear.

3

How We Use Your Information

All collected data is used for specific, well-defined purposes. HypePlay never uses your information for unrelated activities.

Data Type Purpose of Use Legal Basis
Name & Identity Account Creation & Verification Contract Performance
Mobile / Email Communications & Security Notifications Legitimate Interest
Payment Information Deposit & Withdrawal Process Contract Performance
KYC Documents Age & Identity Verification Legal Obligations
IP / Device Fraud Prevention & Security Legitimate Interest
Betting History Service Improvement & Responsible Gaming Legitimate Interest

Your explicit consent will be obtained before your data is used for any purpose beyond those stated.

4

Data Sharing Policy

HypePlay never sells your personal information to third parties. However, limited data may be shared in specific circumstances:

  • Payment Processors: Only the information necessary to process transactions is shared with bKash, Nagad, and Rocket.
  • Identity Verification Services: Document details may be shared with approved verification agencies as part of the KYC process.
  • Legal Authorities: Information may be shared with government authorities when required by court order or legal obligation.
  • Fraud Prevention: Limited data may be shared with security partners to prevent fraud.
  • Business Transfer: In the event of a business merger or transfer, data may be transferred with advance notice.

Important: Even in the above cases, only the minimum necessary information is shared. All third parties are contractually bound to uphold HypePlay's privacy standards.

5

Cookie Policy

The HypePlay website stores cookies in your browser. Cookies are small text files that help improve your browsing experience.

Types of cookies we use:

  • Essential Cookies: Essential for login sessions and security — these cannot be disabled.
  • Functional Cookies: To remember your language preference, theme, and other settings.
  • Analytics Cookies: To understand which parts of the platform are used most — fully anonymised.
  • Marketing Cookies: To show you relevant offers only with your consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6

Data Retention Period

HypePlay does not retain data longer than necessary. Specific retention periods are defined for each type of data:

  • Account Information: For the duration your account is active, and up to 5 years after closure.
  • Financial Transaction Details: Up to 7 years, as required by law.
  • KYC Documents: 5 years after verification, or as required by law.
  • Customer Support Messages: 2 years after the issue is resolved.
  • Cookie Information: Session cookies are cleared when the browser is closed; persistent cookies last up to 1 year.
  • Marketing Preferences: Until you make a change.

Once the retention period expires, data is securely deleted or fully anonymized.

7

Your Privacy Rights

Every HypePlay user is entitled to the following rights. To exercise any of these rights, contact us at support@hypeplay.ws.

Right to Access

You can request to view any information HypePlay holds about you at any time.

Right to Rectification

Requests to correct inaccurate or outdated information will be processed within 48 hours.

Right to Erasure

You may request permanent deletion of any data held beyond legal obligations.

Right to Restrict Processing

You may request that your data not be used for specific purposes.

Right to Data Portability

You can download a copy of your data in a readable, portable format.

Right to Object

You may object to the use of your data for marketing or profiling purposes.

8

Security Measures

HypePlay follows the highest industry security standards to protect your data. Here is an overview of our technical and organizational security measures:

  • 256-bit SSL/TLS Encryption: All data transfers occur through encrypted channels.
  • Two-Factor Authentication (2FA): OTP verification for added account security.
  • Firewall & Intrusion Detection: 24/7 monitoring at the server level.
  • Security Audits: Regular security audits are conducted by independent third parties.
  • Staff Training: All staff are trained and contractually bound on data handling practices.
  • Restricted Access: Only authorized personnel can access user data.

In the event of a security breach, HypePlay will notify affected users via email or SMS within 72 hours and advise them on the necessary steps to take.

9

Children's Privacy

HypePlay strictly does not accept registrations from anyone under the age of 18. Our platform is intended for adults only.

  • Age verification is mandatory at registration.
  • Age is verified through the KYC process.
  • We never knowingly collect personal information from minors.
  • If an account belonging to a person under 18 is identified, it is immediately suspended and all associated data is deleted.

For Parents: If your child has accidentally registered on HypePlay, please contact us immediately at support@hypeplay.ws and we will take prompt action.

10

Policy Updates

HypePlay may update this Privacy Policy from time to time. How users are notified depends on the nature of the change:

  • Minor Changes: The "Last Updated" date at the top of the page will be revised.
  • Moderate Changes: A notification will be sent to you on the platform.
  • Major Changes: You will be notified at least 7 days in advance via your registered email or SMS.

Continued use of the platform after any changes indicates your acceptance of the updated policy. If you do not agree to the new policy, you will have the option to close your account and any applicable balance will be refunded.

11

Contact Us

For any questions, complaints, or privacy rights requests, please reach out to us through the following:

  • Email: support@hypeplay.ws
  • Live Chat: Chat button at the bottom right corner of the platform
  • Response Time: Usually within 24–48 hours

Once HypePlay receives your privacy rights request, we are obligated to respond in writing within 30 days. Complex cases may require an additional 30 days, but you will be notified in advance.

Last Updated: This Privacy Policy was last updated in January 2026. Any changes will be published on this page.

Our Commitment to Data Protection Committed

Your privacy is fully protected at HypePlay. Create a free account today and enjoy Sports Betting on a platform you can trust.

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